Tag Archives: microsoft

Should you virtualize your business

Virtualization seems to be the latest trend for business (and personal) these days. Everywhere you turn, people are talking about the “cloud” and utilizing their “online services”. But how realistic is this move for businesses? And is this just a passing fad?

First off, let’s be clear the concept of virtualization for computers isn’t as new as Microsoft or other big contenders would have you believe. In fact, the original computing world was completely “virtual”. Back then, we called them mainframes. All data and applications were in a central location; the only thing the user had was a terminal in which to log into the main servers.

Mainframes were powerful but the architecture had quite a few drawbacks. Limitations, such as capacity of simultaneous users and distance from the mainframe servers, directed companies more towards personal computers and stand-alone devices.

The idea of virtualization has risen again because of many advancements which makes the concept and technology far more accessible. In today’s world, virtualization refers to a diverse array of solutions and possibilities. Understanding the differences and possibilities are key to gaining the benefit of the technology.

Small companies (< 50 desktops)

Smaller companies can see real cost benefits from virtualizing their support or auxiliary systems. When we speak about virtualization for smaller businesses, we are talking primarily about utilizing the services of another company to eliminate the need of locally maintaining hardware and software.

Example: A mid-sized manufacturing company with roughly 15 employees was getting bombarded with spam in their email box. The spam was causing important emails from clients to be delayed and even rejected.

The cost for purchasing a local spam filtering software was a flat server rate plus individual cost per user. Divided across 15 boxes, it worked out to over $200/year/user.
Solve-IT.ca recommended they move to a virtualized spam filter, where they were able to reduce the cost of spam filtering to just a few dollars a month per user, or < $100/year/user. There was no compromise in service and in fact they gained message queuing, mail archiving and the ability to reply to emails in the queue in the event of a server outage.

Larger companies (> 50 desktops)

In larger companies, they can benefit from the same shared services as small businesses. But there are other opportunities available, such as Hyper-V, a Microsoft technology which allows for a single server to act like multiple.

Example: A large pharmaceutical company had at one time maintained close to 27 servers to store all their critical clinical trials data. This large number of servers was starting to impede the space allotted for computers and thus the ability for the company to continue to grow.

Rather than simply place more servers into the room, Solve-IT.ca worked out a new architecture for the environment that reduced the 27 servers down to 7 and allowed for additional growth within the existing environment. In addition to saving floor space, this allowed the company to retire the other 20 servers and save on maintenance time, reduce their carbon footprint and experience a utilities cost saving.

So what’s the right virtualization solution?

Virtualizing a company’s IT has to be done with a lot of care and forethought. Without the proper planning, critical systems can go down and data can be lost.

It is also not a “one-size-fits-all” environment. The solution has to fit with the company’s needs. For instance, a lawyer firm Solve-IT.ca recently worked with had legal requirements to maintain all data within Canada. Thus, it was critical for us to work with them and find the right solution to meet their needs and not compromise their data.

Are you interested in virtualizing your environment? Curious what options may be available to you?

Give us a call and book some Discovery time with Solve-IT.ca. We’ll be able to review your existing setup and provide our assessment on what architecture would make the most sense for your business.

Microsoft Patch Tuesday Tomorrow – Important Patches Due Out

Come Tuesday, Microsoft is shipping five security bulletins to fix flaws in the Microsoft Windows operating system, the Microsoft Office productivity suite and the Microsoft Server Software that could lead to code execution and privilege escalation attacks.

All five upgrades have been rated “important” and the Windows OS updates will apply to all versions of the operating system, which means the newest Windows 7 and Windows Server 2008 R2 will be able to reap the benefits too. And keep in mind, at least one of the bulletins will require a restart after installation.

Now don’t you even think of downplaying this batch of patches just because it doesn’t have a “critical” bulletin. Yes, “important” vulnerabilities do not give attackers the full root privileges generally associated with “critical” vulnerabilities, but the attackers can still use an “important” rated vulnerability to achieve an initial compromise. Once the compromise has been obtained, there is no doubt that these attackers will escalate privileges by other means.

The not-“critical” but still “important” bulletins are coming. We are sure that by now, you’ve come to understand just how important these “important” bulletins are.

Trust your local Hamilton IT support specialists at Solve-IT to help you with all your business IT support needs.  Our clients never have to worry about security bulletins, we do this for them.  Speak with us today about all your Hamilton computer support needs.

Windows 8 to debut in 2012

Are you ready for another version of Windows?

Windows 8 is coming soon; according to Microsoft’s CEO Steve Ballmer. Recently the Microsoft leader was speaking to an audience of software developers in Tokyo where he announced that Microsoft’s next version of the Windows operating system, Windows 8, is all set to debut in 2012. Since this announcement, the blogs have heated up with many opinions on what Microsoft will change from Windows 7 to Windows 8.

Many of our peers and industry pundits have been speculating about the release of Windows 8 for the past while, this is the first time an actual date has been somewhat officially confirmed.

Ballmer further added that, as Microsoft approaches the release date, there will be a lot of noise around Windows 8, Windows 8 slates, tablets, PCs, and a variety of different form factors who all running Windows.

The upcoming version of Windows is likely to have an updated user interface and will support low-power ARM chip. This change is expected to give Microsoft a benefit in the blooming tablet market which is now dominated by Apple and an affluence of others, including Research in Motion’s BlackBerry PlayBook.

Windows 8 being released in 2012 puts it three years behind the earlier version, Windows 7, which was released in July 2009. As the tradition remains, Microsoft is relying on this new version to spur sales. Microsoft still expects to sell more than 350 million copies of Windows 7 this year even with new versions of the Apple MacIntosh Operating System LION now being announced.

As for the upcoming version, we will be hearing more about it at the recent All Things Digital conference in Rancho Palos Verdes, California.

Still have questions about Microsoft Windows and other Microsoft solutions in your small business? Talk to your Hamilton Microsoft partner today. Solve-IT works with a number of businesses in and around the Hamilton area. We can help you make informed decisions about any of Microsoft’s product offerings.

Microsoft Big Easy 6.0 Offer

If you are thinking of purchasing or renewing software, why not do it via eligible Open License programs, especially at a time when Big Easy 6.0 is providing an incredible offer with the latest Microsoft products? As your local Hamilton Microsoft Partner, there are many programs your business can leverage to help make sure the right solutions are in place for your business and that you are getting them for the right price plus maybe taking advantage of many Microsoft incentives.

The Big Easy 6.0 offer provides you up to 30% in partner subsidy dollars on qualifying Microsoft purchases, and the offer applies to new and renewal software purchases. You will also be able to apply these partner subsidy dollars towards future purchases of Microsoft solutions or services. With the offer, you will be able to receive a reimbursement on the purchase of a Windows Phone device through Open Business or Open Value, as well.

While making new purchases, you will be able to get 5% in partner subsidy dollars under the Open License plus Software Assurance, and the percentage is 15 for Open Value. Those who opt for an Open Value Subscription will be provided 30% partner subsidy dollars. Confused about Microsoft’s licensing programs; don’t be. We are here to make sure your business gets the right licenses.

Likewise, if you are looking for renewing an existing license agreement, you will be able to get 30% partner subsidy dollars under the Open Value agreement where renewals are given when other new products are purchased.

You must have already taken your pick by now. If not, we recommend you make new software purchases through the Open Value Subscription (OVS) agreement and renew existing license agreements through the Open Value (OV) agreement (because they are the most beneficial agreements!). The offer lets you choose from the latest softwares like Lync, Office 2010, Windows Server, and Exchange 2010 to name a few; but the offer lasts only until June 30, 2011.

So what are you waiting for? Grab the offer today!

Important Microsoft Security Fix For Niagara Business

Microsoft addressed two security bulletins in May’s Patch Tuesday release. Security experts said administrators should apply the fixes immediately – because, despite their small size, they address significant threats.

Microsoft fixed a critical vulnerability affecting Windows Server and an important bug in Microsoft Office PowerPoint, according to the Patch Tuesday advisory released May 10. Microsoft also assigned separate “exploitability” scores for newer versions of the software under the “improved” exploitability index ratings.

Your Niagara computer support team at Solve-IT is already looking into all identified security flaws and addressing them. Our clients who are part of our fully managed IT support program have nothing to worry about. Interested in learning more about how we help Denver business with their day-to-day IT needs? call us today for a no obligation review of your business IT.

read more from eweek.com

Windows SBS 2008 Recovery

Recently, I ran into an interesting situation where a client’s computer (MAC) decided to have a Microsoft Outlook issue. Outlook crashed; and when it re-opened, it identified an issue with the client’s identity. Subsequently, it requested a rebuild of the user’s identity. Sadly, the rebuild was performed rather than the proper procedure of erasing the identity and recreating it. (I only service one Apple PC, so I don’t encounter this a lot. I only found out the proper procedure after the damage had already been done.)

Subsequently, the profile was rebuilt to the server; but all the calendar entries had been wiped out, as well as about 1GB of data was vaporized from the client’s exchange store. Needless to say, the client was overly pleased with the results. The client had not elected to use my preferred backup application, but at least had the Windows Small Business Server backups running.

I began the procedure to recover missing data from a specific email box as described by Microsoft. This requires the technician to perform a complete restore of the entire mail store (based on size and server speed, anywhere from 1-4 hours) to a redirected folder on the server. Once that is complete, you create an Exchange Recovery database and associate the required mail store to the recovery mailbox.

Following that you attempt to mount the mail store (AKA database) on the server so that it can be viewed and restored from. So far this all sounded rosy save for the initial recovery mechanism. If the file mounts successfully from the restore, you perform a mail merge operation and recover the user’s missing information and are off to the races.

Here’s the sour point: when you attempt to recover the database, the logs are likely missing and the database won’t mount gracefully. This will leave you in a heap of trouble since now you need to repair the database before you can mount the database (this is almost sexual, but I will leave that to another topic and this wouldn’t be a site you would be browsing for that type of story.)

Microsoft has made it much easier to run the old command lines for eseutil /d and eseutil /r by automating these commands for you. Keep in mind that since they have automated it, you can’t set the locations of the temporary databases (DBs). So if you have no space on the email store drive, this will fail. The major issue is the time taken to repair the DB before you can even begin to recover the mail.

Once I realized that my newly recovered database wouldn’t mount, I started the repair mechanism. Three hours later I was finally able to mount the database. At this point, I went through the basic steps of merging the user’s particular mailbox back into the existing email box and was successfully able to recover the missing 1GB of messages and their calendar items.

The end result of the story was that the user paid about $400 in service time to recover a singular failed mailbox because they didn’t want to spend $700 to buy a proper backup application.

Happily, the Microsoft application worked as advertised. I wouldn’t want to rely on it if I am interested in saving the client time in terms of recovery and lost productivity due to missing email.

Office 365: Does it matter for Niagara, St. Catharine’s or Hamilton business?

Microsoft officially releases their Office 365 in Public Beta. The United States and 37 other global regions open to the public beta of Microsoft’s new cloud service for Office, email and sharing.

Why should your Ontario business care? In a recently published news release Microsoft announced the public beta of their much-anticipated next version of their cloud computing service. Office 365 takes many of the applications used in business today and moves them to the cloud. Word, Excel and PowerPoint now run Online. BlackBerry, iPhone and other smart phone service run int the cloud and email, telephone and data sharing is now online.

This is nothing new for Microsoft. The cloud has been a Microsoft vision for the past 5 years. Starting with Kevin Turner (COO Microsoft) announcing Software + Services. Microsoft Live for consumers and Business Productivity Online Suite (BPOS) which is being retired and replaced with Office 365.

Office 365 is a direct answer to customer demand for affordable and pay per use type of service. In addition to increased pressure from Google and their enterprise application plus a wrath of other smaller companies who are also moving into this cloud services space.

But, what really matters to your Niagara Region business? We recently stumbled upon the Microsoft news release announcing Office 365 in public beta.

Office 365, Microsoft’s answer to Google Apps for Business, just became available to the public for beta testing. With this move, Redmond comes closer to delivering a package of tools to companies seeking e-mail, word processing, Web-based meetings, and scores of other services that work on PCs and mobile devices alike.

But wait a minute, wasn’t Google Apps Google’s answer to Microsoft’s dominance in the productivity space? After all, Microsoft has held a steady lead in such desktop software for decades. It wasn’t until 2006 that Google released Docs, a bare-bones online word processor formerly known as Writely. Docs still barely scratches the surface of the features found in Microsoft Word.

That’s all true, but Google offered collaboration as a killer feature while Microsoft dragged its heels in migrating Office to the cloud. Office Web Apps–online counterparts to Word, Excel, and PowerPoint–didn’t reach the masses until nearly a year ago.

Users of the free Google Docs only need to press the Share button to invite anybody to a document and watch each others’ edits happen live. People who didn’t “get” what Microsoft SharePoint does, or didn’t want to pay for a corporate account, could tinker with collaboration instantly in Google Docs. That kind of lightbulb moment radically shifted the way many people work.

Why These Services Matter

The cloud–just another buzzword for anything stored online–is where the future of productivity lives, after all. More and more workers take their work away from their desks onto mobile devices, and bring their own smartphones and tablets to work.

Office 365 and Google Apps for Business promise to manage the nitty-gritty, back-end tasks that many businesses pay IT staff to handle. Their cloud services can free a company to get things done without a tech whiz.

There are potentially big savings in migrating tools to the cloud. Online meetings reduce the need for business travel, and Web and mobile apps enable workers across oceans to work on the same page, literally, at the same moment. Plus, outfitting employees with software that works in a Web browser means there’s little need to install local applications, then manage updates and patches. You may not even need to equip workers with computers–or outfit headquarters with a server room and IT staff.

What’s Inside

Office 365 combines online editions of Word, Excel, PowerPoint, and OneNote, with Exchange for mobile calendar and e-mail access. There’s also SharePoint for an intranet and shared documents; and Lync for IM, online meetings, and audio and video calls. An extra fee covers Microsoft Office Professional Plus software, including Outlook for e-mail and calendars. Read more about what’s inside Office 365 here, and tour its tools for end users and business managers.

Solve-IT specializes in helping Ontario business understand technology and which IT solutions work best. As a trusted Hamilton IT support firm we work with large and small businesses to help them maximize the use of IT. Allow us to help you understand which cloud service is best for your business, it starts with a phone call to our office and ask to speak with Brett directly about any questions you have about the cloud and cloud services in your Ontario business.